About the Help Center
Whether you're new to online betting or a seasoned player, questions come up at any time. That's exactly why bajjiwala's Help Center exists. Here you'll find detailed, easy-to-read guides covering everything from accounts and payments to bonuses and security.
Account Issues
Opening an account on bajjiwala is straightforward, but minor issues can come up from time to time — like not receiving the verification email, forgetting your password, or being unable to log in. There's no need to panic if any of these happen.
If you forget your password, click "Forgot Password?" on the login page. A reset link will be sent to your registered email. If you don't see it, check your spam folder or contact our support team.
Tips: Always use a strong password and enable two-factor authentication (2FA) to keep your bajjiwala account secure.
How to Deposit
Bajjiwala currently supports the following deposit methods: bKash, Nagad, Rocket, and bank transfer. Deposits are processed quickly across all methods.
To deposit via bKash, log in to your account, click the "Deposit" button, and select bKash as your payment method. Send the payment to the designated number and submit your transaction ID. Your bajjiwala wallet balance is usually updated within 1–3 minutes.
How to Withdraw
Withdrawing your winnings on bajjiwala is simple. Log in to your account and go to the "Withdraw" section. Choose your amount and payment method, then enter your mobile banking number. Once you submit the request, funds usually arrive within 3–5 minutes.
Before requesting a withdrawal, make sure your account is verified. Large withdrawals may be delayed if KYC is incomplete. You can find more details about the KYC process in the Security section below.
Keep in mind: Using the same payment method for withdrawals as you did for your deposit will speed up the processing time.
How to Use Your Bonus
Bajjiwala's bonus system is simple, but there are a few conditions to keep in mind. To claim the welcome bonus, you need to make your first deposit after registering. Bonus funds cannot be withdrawn directly — a wagering requirement must be met first.
Bonuses are typically released once you've wagered 5x the bonus amount. For example, a ৳500 bonus requires ৳2,500 in total bets. Once that condition is met, the bonus is added to your main balance and is available to withdraw.
Issues During Live Betting
During live betting, pages may occasionally load slowly or bets may fail to submit. This is usually due to your internet connection. Here's what to do:
- Refresh your browser and try again
- Try switching to Wi-Fi instead of mobile data
- Clear your browser cache and cookies
- If the issue persists, let us know via live chat
Bajjiwala's servers typically maintain 99.9% uptime. If any maintenance is scheduled, you'll be notified in advance.
KYC Verification — Why It Matters
KYC (Know Your Customer) is an internationally recognized security standard. At bajjiwala, KYC verification is required for large withdrawals. You will need to provide:
- Scan of your National ID or passport
- A recent selfie photo
- Utility bill or bank statement for address verification (if required)
KYC verification is typically completed within 24 hours. Once verified, you won't need to go through the process again.
Responsible Betting Tools
Bajjiwala believes betting is a form of entertainment, not a source of income. That's why we provide our users with a set of tools to help them stay in control of their betting — including daily, weekly, or monthly deposit limits, betting limits, temporary account suspension for a set period, and a self-exclusion option for longer breaks.
To use these tools, go to the "Responsible Gaming" tab in your account settings. If you feel things are getting out of hand, contact our support team right away — we're here to help.
